Projects

Projects Directed the development, use and operational support for The Travelers' Customer Information File (CIF). Strengthened corporate planning by designing and implementing a system allowing immediate access to market research reports which Mr. Perugini also created. Utilized experimental design and statistical techniques to conduct product testing for a one person startup resulting in: substantiating a claim before the Federal Trade Commission, patenting the product formulation, justifying product placement on a 24-hour shopping network and driving the business into an exponential growth phase. First nationwide to produce and substantiate findings resulting in a multi-million dollar legal settlement for Anthem Blue Cross Blue Shield on behalf of dietary drug users. First to create and implement a predictive regression model resulting in significantly more profitable growth and rewriting the pricing model for The Hartford AARP. First to create and implement a predictive logistic regression model increasing retention rate 1.4% and rewriting customer touch procedures for The Hartford AARP. Automated a 9 survey customer satisfaction scorecard production process, feeding employee appraisals, for The Hartford AARP; cut delivery time from six weeks to two days.